I immediately emailed PhotoSquared (you cannot call them - no phone number - very frustrating) with photos of the damaged photos highlighting the damage/flaws. Unfortunately, there were three flawed/damaged photos in my shipment. Production and shipping were extremely fast - I placed my order on a Saturday and had my photos on Tuesday. It was very user friendly and I enjoyed being able to edit my photos. If you shoot us another email we will be happy to send you a coupon for a future order to try to make this right.įirst, the app worked perfectly for me. We always want our customers to be happy. ![]() And we did review your case, and we assure you that we never indicated that we do not offer refunds. While this obviously doesn't help your particular order, please know that we do take your concerns and complaints very seriously and will try to do better in the future. That being said, we are diligently working to improve both our shipping times and the ways by which we can potentially adjust a shipment once it has gone out. We do assure you that we had reached out to our UPS reps directly (which is why it may not have shown up when you called UPS) to try to get your order adjusted and to you in time but we were told it wasn't possible. Yours appears to have taken longer when taking into account the weekends. We try to indicate that orders typically arrive in 3-5 business days. We're very sorry you had a bad experience in terms of the time it took for your PhotoSquares to arrive. There’re way more companies like this one, good luck PhotoSquared. To conclude, I won’t use their service anymore cuz I’m scared. So please be aware, if it takes say more than a month for you to see the product, it’s also none of their business. One last thing the app told me was don’t ever ask for refund because again, the delivery is none of our business no matter what we said online such as “3-5 days”. And I feel sorry for whomever get these art work done because the part of the team being lousy and dishonest degraded their work significantly. ![]() If it wasn’t the “3-5 days”, I wouldn’t choose the normal shipping route. I read some comments about the quality of the photos and it seemed that most of them are positive, so it is sad that in my case nobody actually get to witness it. What should have been a surprise gift for a friend is now delivered to nobody. Indeed, the delivery time did not change after all. #3 When asked about this “shipping change”, UPS rep said it never had happened since it did not show up in their system. #2 When asked about this time issue, the person responded as if first it was none of their business for this shipping delay, then followed up with another lie in a separate email stating that they contacted UPS to upgrade the shipping process, and claimed that it WILL NOT show up in the UPS system. 1 among the world’s 137 photo printing apps.#1 The shipment took 11 days when they claimed it typically takes only 3-5 days. We’re humbled by a recent survey ranking FreePrints no. We’re glad you’re here! We believe you’ll find our apps, products and services to be the very best in the business. We want to welcome you to the growing FreePrints family. And, like FreePrints, the price is right: You get one FREE 8x8-inch premium photo tile every month with no subscriptions and no commitments and pay only a small delivery charge. FreePrints premium tiles are higher quality than other photo tiles. The most common request we received: a way to create custom wall décor “the FreePrints way.” And so FreePrints Photo Tiles was born. The FreePrints community continued to grow, and users repeated their desire to create beautiful new personalized products with their photos – and to do so affordably and fast. We always had great expectations for our app, but we never anticipated the community that would evolve around it.įast-forward three years: We introduced FreePrints Photobooks to humbling 5-star reviews – the easiest to use, most versatile mobile app for making custom photo books. After one too many fights with USB sticks, photo kiosks and unreliable retailer websites, we set out to solve the problem: Enter FreePrints. ![]() We introduced our FreePrints mobile app to solve a seemingly obvious problem: All of our most important photos live on our phones and tablets, and yet there had never been an easy way to get them printed. ![]() Thank you for stopping by - and for your interest in learning more about us!
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